Retry Rule Enhancements

The standard retry configuration has been updated to allow for different email templates to be configured against each retry rule inside of per retry schema. Currently, a generic email ‘Auto-Renew Failure’ email - if configured within Email Templates settings within eSuite HQ - is sent to the customer at the point of payment failure for each retry attempt, including when autorenew has failed and the subscription is put into "Retry". This allows clients to contact a customer prior to the next Retry Attempt to encourage them to update their payment details or ensure sufficient funds etc. This feature looks to extend the existing configuration to allow for a customised email per retry failure.

Service Pack

• Fixed an issue displaying a BACS mandate reference in eSuite HQ against customer payment details
• Fixed an issue that could cause incorrect churn type reporting the Subscription Churn Timeline report
• Fixed an issue that could result in duplicate prices appearing on a service
• Fixed an issue that could result in an incorrect order reference being returned during some multi-step payment journeys
• Fixed an issue that could cause some requests involving multi-byte character sets to fail
• Fixed an issue that could result in an invalid cancellation date being set on a cancelled subscription