eSuite v162.0

Churn Prevention Emails

This feature allows clients to choose whether to send the AutoRenewFailure Email Template at the point of each autorenewal failure allowing them to contact there to be contact with the customer before the next retry. By doing this, it is expected a percentage of customers will address their payment failure by updating their details, reducing churn. Please note that the AutoRenewalFailure Email Template is the only email which will be sent, and so it is recommended that it remains generic enough to be used several times across several retry failures. The functionality is switched off by default, but may be turned on via the Retry Rules settings.

Service Credits for Bundle Purchases

This release includes an enhancement to the eSuite Service Credits feature to allow credits to be consumed as part of a renewal of a bundled subscription. Customers can be given Service Credits as a goodwill gesture and these credits will be applied to the next renewal as a discount on the order total. The credits are applied as additional line items to make them simple and easy to understand by users and customers. To help set the customer's expectations when a refund is being issued, commentary will now be displayed explaining how much is available to refund and how much of that will be returned by service credits versus the original payment method.

Release Service Pack

• Sony Payment Carrier Billing has been updated to enhance handling of soft/hard cancellation scenarios.
• Przelewy24 has been updated to handle the rollback of the initial purchase upon subscription creation failure.
• Direct Debit has been updated to mitigate against the risk of a duplicate BACs submission, in the event of a initial logging failure.
• Event logging has been enhanced to provide additional detail for the scenario when a Global Payments refund transaction errors.
• Orders Data Feed has been updated to prevent an runtime error due to hidden custom account parameters.
• The iTunes cancellation housekeeper has been enhanced to improve failover recovery and performance.
• Payment routing has been enhanced to cater for an existing gateway connection, changing acquirer or MID configuration.
• Global Payment refund transactions now include a Transaction Reference within each request for enhanced gateway reporting.
• The option to set a title of "Master" can now be used within Virtual Terminal and /api/accounts REST API methods.
• Additions to Japanese translations throughout eSuite HQ
• If you delete a voucher when it is added to a subscription you will be alerted. You still have the capability to continue with the deletion of the voucher
• Voucher codes are now applied when performing the completion of an asynchronous payment.