Retry Rules

Retry Rules

eSuite's Retry Rules allow definition of a schedule and process for retrying card payments, should they initially fail.

Retry Rules are defined by the client as rule sets. Each rule set is associated with a service, and consists of a sequence of one or more rules: a payment retry will be executed in a linear flow as defined by each client. The specification for each rule includes a Wait Time, which is the amount of time that should elapse following the latest payment failure, before the next payment retry is executed. Each rule specification also includes the following:

• Whether entitlements should be extended over the Wait Time (this potentially allowing the user to continue to enjoy subscription benefits temporarily, even though the latest payment attempt has failed).

• Whether to maintain the currently scheduled billing date, if and when payment success is eventually achieved.

• Whether to lock in the user throughout the Wait Time, so that they cannot cancel their subscription at least until after the next payment attempt.

• Whether, for an externally priced service, to re-check the pricing update handler for changes since the last payment attempt.

See Services, within the eSuite HQ User Guide, for more information.